Playback

It’s home, for your customer insights

Help your teams access the customer insights they need with a secure, searchable research repository.

Get started freeView pricing

Get compounding value from research

Move your organization beyond repetitive onboarding, unnecessary rework, and gut-feel decisions.

Build a shared company brain

Curate your research and present your recommendations in a way that delivers meaningful impact.

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Discover past research

Search and filter insights to quickly retrieve the information that you need.

Share lessons

Surface research findings across your organization to encourage a customer-focused culture.


All your research findings in one place

No matter where your insights, reports, or presentations came from, they all have a purpose-built home in Playback.

One place for your research observations

Keep all your outputs together with unlimited storage for PDFs, presentations, images, videos, and more.

Coming soon

Effortlessly import all your data

Whether you’re dragging from your desktop or using cloud storage integrations like Google Drive, you can import materials from anywhere.

Create beautiful research reports

Craft captivating, traceable stories around your research learnings and share them across your entire organization.

Retrieve relevant content, no matter where it is

Search deeply within your files' content to uncover and discover past research, reports, and insights.

Past and secondary research at your fingertips

Use our powerful search to look within your repository and locate the exact evidence you’re looking for.

Categorize stories and files into searchable topics

Let stakeholders can quickly find relevant content themselves, rather than tapping you on the shoulder or skipping research entirely.

Share stories that inspire action in your organization

Let your users speak for themselves with beautiful, engaging, cross-project reports. Disseminate broadly to spark ideas and influence product and strategic decisions.

Findings that find you

Receive real-time discoveries, updates, and comments right in Slack. With rich previews, anyone in the organization can stay updated where they already work.

Prove the value of your research efforts

Know that your research findings have the impact and reach they deserve through aggregated and personalized insights.

Coming soon

Understand the impact of your research

Assess your influence with intuitive analytics. Recognize your popular findings, contributions, and learn how your stakeholders engage.

See who is engaging with your research

Identify which teammates viewed your stories. Start conversations about your research with comments and mentions.

Matt Hinds from SafetyCulture

Being able to have a source of truth and get everyone on the same page quicker is an absolute game changer for someone like a product manager whose entire role revolves around that.

Matt Hinds, Product Manager at SafetyCulture

Get your organization closer to the customer

With unlimited free viewer accounts, everyone in your organization can engage with customer stories to build empathy. Only pay for those who conduct research.

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story
Stories

Create shareable stories with references to quotes, highlights, and videos across projects.

Zip file
File storage

Store images, videos, and documents directly or within notes.

Search
Global search

Search the full text of research data and insights across all projects in your workspace.

Import
Import

Import data from Google Drive, a CSV file, or drag and drop to upload files directly.

Free viewer accounts
Free viewer accounts

Invite unlimited stakeholders and others to view research data at no additional cost.

home
Customizable repository

Personalize your workspace by setting a logo, a theme, and a custom home experience.

edit-doc
Flexible editor

Tell a compelling narrative with multi-column layouts, videos, images, and sticky notes.

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Read receipts

See which of your teammates have viewed your stories with read receipts.

Templates
Templates

Establish conventions for customer interviews, usability testing sessions, and more.

Email sharing
Email and Slack sharing

Share stories and files within your organization over email or via our Slack integration.

Comments
Comments

Discuss research data and insights, and agree on the next steps as a team.

Export
Export

Download files and findings directly to your desktop in their original format

Keep your data safe, secure, and compliant

We enable thousands of organizations to better understand their customers with a platform trusted by Fortune 500 companies.

Learn more about security and privacy

Manage and control access to data

Configure permissions for individual projects to limit which roles and users have visibility of research data.

Login
OpenID-based SSO

Single sign-on support via OpenID Connect, available in leading identity providers.

Key
Encryption in transit & rest

All data is encrypted in transit via TLS 1.2 and at rest with AES-256 encryption.

Participant privacy
Project access control

Control who can manage, view, and edit projects with granular project permissions.

Realtime
JIT provisioning

Leverage domain-restricted sign up to provision user accounts as they need access.

Users
Managed users

Ability to provide and revoke access to roles, and manage active user sessions.

Globe
Domain allowlisting

Restrict user provisioning to verified email addresses at your approved domains.

Shield
SOC 2 Type II

Established mitigation of risks related to security, availability, and confidentiality.

European union
GDPR-ready

Dovetail adheres to the EU’s GDPR legislation on storage and deletion of user data.

Set up your repository now, find a plan later

Pay yearly

All the basics

Great for setting up your repository

Free

Usage

Up to 3 users
Unlimited video, images, and files
5 hours transcription / month
Unlimited projects

Features

Research reports and stories
Files and file previews
Feeds and trending insights
Topics and discovery
Full-text search with filters
Read receipts and analytics
Comments and sharing

Admin and security

Encrypted data and backups
SOC 2 audit report
Penetration testing report

Support

Slack community
Self-service knowledge base
Start free

Playback Pro

For when you’re ready to scale

$8

USD / month
Billed monthly

Usage

1 users
Free viewer users
Files and storage

All the basics, plus

Features

Share insights & files with viewers
Private Stories for viewers

Admin and security

Data processing agreement

Support

Email support
Pay yearly

All the basics

Great for setting up your repository

Free

Playback Pro

For when you’re ready to scale

$8

USD / Month
Billed monthly

Usage

Users
Up to 3
1
Free viewer users
Files and storage
Up to 100GB
Unlimited

Features

Research reports and stories
Files and file previews
Feeds and trending insights
Topics and discovery
Full-text search with filters
Read receipts and analytics
Comments and sharing
Share insights & files with viewers
Private Stories for viewers

Admin and security

Encrypted data and backups
SOC 2 audit report
Penetration testing report
Data processing agreement

Support

Slack community
Self-service knowledge base
Email support
Start free

Build your research repository today

Get started, free forever

Start free
A few of our customers

See more customers →
Atlassian
autodesk
canva
gitlab
glossier
shopify
universalmusic
vmware
Products

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