This doesn’t feel like a bank: how top-notch CX wins hearts and minds
Sean Bruce
How to move from qualitative data to actionable insights
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Before the pandemic how many of you had considered calling your doctor up for a phone consultation when you were sick? If the numbers are anything to go by, not very many. Unsurprisingly, the health care sector was one of the most impacted areas of the COVID-19 global health crisis. Most notably, the use of telehealth—the exchange of medical information from one site to another through electronic communication to improve a patient’s health—exploded.

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This doesn’t feel like a bank: how top-notch CX wins hearts and minds
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