About us

We’re a rapidly growing global company helping organizations worldwide improve the quality of their products and services through the power of customer understanding.

It all started in 2017

Dovetail was started in 2017 by Benjamin Humphrey and Bradley Ayers. They founded Dovetail with a belief that deep customer understanding is the secret ingredient to building great products.

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We’re on a mission

Dovetail has grown a lot thanks to our 2,500+ happy customers. We believe that every single organization conducts research of some form. Our mission is to enable teams to make better decisions through deep customer understanding.

Join our team

Help us build the future of research and work on an exciting platform with thousands of fans worldwide, from our Sydney and San Francisco offices.

See open roles

What we value

This is how we talk the talk and walk the walk.

Put the customer first

Seek to understand—and then solve—real customer problems. Earn and keep customer love through transparency, authenticity, and results. Watch competitors, but obsess over customers.

If we do it, we nail it

First impressions matter. Sweat the details, don’t sacrifice on quality, and create an awesome experience at every touchpoint whether it’s support, our interview process, or the product.

Stay humble

Be authentic, humble, and empathetic to others. Remember the human behind the work. Operate collaboratively—rally around problems, and celebrate wins together.

Do the thing

Keep the speed up by taking pragmatic risks. Only agonize over irreversible decisions. Be reliable and follow through. If you say you’ll do something, do it.

Open by default

Trust others and assume good intent. If you need to build context and understanding; ask. Always share information freely.

Creating Dovetail’s values

“We want a set of values to build a shared understanding, and to help keep everyone aligned as we expand. The values need to help us make decisions about what to build, how we scale, and who to hire.”

Beth Ferguson

Head of Talent

Meet the team

We’re a rapidly growing diverse team with one thing in common; we’re customer obsessed! We come from all corners of the globe — 🐨🥝🦁⛄️🍔 — but the magic happens in 🇦🇺 Sydney and 🇺🇸 San Francisco.

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Alan Stephensen

Software Engineer

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Alex Younes

Head of Sales

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Anna Nguyen

Design Researcher

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Anna Zhirnova

Software Engineer

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Anubhav Ghosh

Revenue Intern

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Athan Zikou

Engineering Manager

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Bec Lourey

Senior Product Designer

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Benjamin Humphrey

Co-founder / CEO

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Beth Ferguson

Head of Talent

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Bethany Lo Russo

Legal Counsel

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Bradley Ayers

Co-founder / CTO

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Brian Swift

Head of Product

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Carlyn Shaw

Marketing Manager

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Charlie Yuncken

Video Producer

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Cheri March

Account Executive

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Chloe Blattmann

Product Manager

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Chris Doble

Tech Lead

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Chris Manouvrier

Principal Engineer

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Chris Morgan

Tech Lead

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Claire Fletcher

Technical Recruiter

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David Richard

Senior Software Engineer

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Dilshi Gunasekara

Financial Accountant

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Ed Hatrick-Smith

Engineering Manager

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Eduardo Moratto

Product Manager

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Emily Brogan

Inbound Customer Specialist

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Emlyn Gavin

Head of Revenue & Operations

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Erica David

Executive Assistant

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Fernando Baba

Software Engineer

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George Caley

Software Engineer

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Jack Davis

Tech Lead

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Jack Gardner

Software Engineer

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Jack Lian

Senior Software Engineer

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Jan van der Kolk

IT Manager

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Jarvis Wang

Visual Design Intern

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Jodie Clothier

Product Designer

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Jonathan Yeo

Software Engineer

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Josh Phu

Finance Manager

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Jun Ling

Software Engineer

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Kai Forsyth

Senior Product Manager

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Kanav Bhama

BizOps & Finance Lead

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Kang-Wei Chan

Software Engineer

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Liam Nardo

Recruiter

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Lisa Nguyen

Artist in Residence

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Liz Ross

Hearts and Minds Lead

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Loughlin Fox

Software Engineer

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Lucy Denton

Head of Design

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Maddie Westerström

Software Engineer

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Marina Vasilieva

Creative Director

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Matt Davidson

Software Engineer

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Matthew Russell

Senior Product Manager

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Michelle MacRae

Senior Product Manager

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Nathan Miller

DevOps Engineer

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Nick Barnett

Tech Lead

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Patrick Sweeney

Product Marketing Manager

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Pete Binns

Product Designer