Where customer research lives

Analyze, synthesize, store, and share your customer research in one collaborative and searchable platform.

Home page illustration
Home page illustration


Recordings to insights in minutes, not hours

Transcribe a recording, discover patterns through powerful analysis features, and share insights, all in one intuitive tool. Spend less time analyzing, and more time talking to customers.

Learn moreView Pricing
Playback Illustration

Upload and transcribe in a matter of minutes

Import your video or audio recording and we’ll transcribe it with our fast and accurate transcription engine. Seek and edit, name speakers, split monologues, and more.

Create highlight reels of key moments

Select text and tag your transcript to build a highlight reel across all of your interviews and usability tests. See the trimmed and edited moments for each tag, within seconds. No editing software required.

Uncover insights from all kinds of data

Markup isn’t just for video. No matter what kind of research you’re doing, Markup speeds up your analysis workflow and helps you uncover insights backed by evidence.

Affinity map like a pro

Find themes in unstructured data—cluster highlights, notes, and insights. Powerful filters let you narrow in on the content that matters.


One central place for all customer knowledge

With Playback, your team can curate insights in a single location and turn a series of fragmented reports, presentations, documents, and recordings into a single, searchable repository.

Playback Illustration

Create beautiful research reports that tell compelling stories

Craft engaging narratives for your research findings that look so good you’ll want to share them with your team.

One place for notes, recordings, photos, files, and reports

Get on top of your fragmented research data with unlimited storage for text, images, video, PDFs, and more. Everything in Playback is stored contextually, so it’s easy to find.

Get your organization closer to the customer

With unlimited free viewer accounts, everyone in your organization can access customer insights to build empathy. Only pay for those who conduct research.


Purpose-built participant management

Track your participants and build a connection between people, data, and insights, all in a safe and compliant way.

Backstage Illustration

Manage participants in a compliant way

Connect participants to data and insights

Search and segment based on custom data

Ensure SOC2, GDPR, and CCPA readiness


Unlock the potential of research at scale

Empower everyone to make better decisions and move work forward with the platform trusted by Fortune 500 companies.

Learn moreView Pricing
Enterprise Illustration

Scale the impact of research across departments

Manage how research is stored, accessed, and shared

Onboard your entire organization with single sign-on

Stay compliant with privacy regulation like GDPR and CCPA

Secure and private, the way it should be

We enable thousands of organizations to better understand their customers. Keeping your data private, secure, and compliant is fundamental to this effort.

Learn more about security and privacy

SOC 2 Type II

We have received our SOC 2 Type II report demonstrating that Dovetail has the appropriate controls in place to mitigate risks related to security, availability, and confidentiality.

More on SOC 2


Dovetail has made information security and data privacy foundational principles of everything we do, and we recognize the importance of adhering to regulations to advance information security and data privacy for citizens of the EU.

Our commitment
GDPR Ready Image

Research data under lock & key

Dovetail is built on a modern cloud infrastructure utilizing world-class vendors like Amazon Web Services to ensure the safety of your data.

Visit security page
security illustration

Join thousands of product people just like you

Share knowledge, ask questions, and learn how researchers are using Dovetail to improve how research gets done in organizations worldwide.

Join the Slack community

Bring your research to life

Learn how customers of all sizes and industries get value from Dovetail.

Canva Pro Any Device

The research specialty at this online design and publishing tool uses Dovetail to achieve their mission of empowering the world to design.

Read story
SafetyCulture front door

Dovetail helps the product team at this global tech company to stay true to their value of holding the customer at the heart of everything they do.

Read story
DoubleCheck hero
DoubleCheck logo

The team at this win/loss analysis provider use Dovetail to help their clients better understand why they win some deals and lose others.

Read story

Get started for free

Collaborate with up to 3 users for free, forever.

Get started, free forever

Start free
A few of our customers

See more customers →